Iris
Articles
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How do I unsubscribe from Epic emails?
To unsubscribe from our emails, if visible, please click the "Unsubscribe" or "Update Email Preferences" link at the bottom of any email from Epic. If the unsubscribe button is not visible at the b...
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Why are the book pages blank? Is my Firewall blocking some Epic content?
Epic requires javascript enabled to run properly. If you have any script-blocking add-ons, the first thing to check is disabling it to see if this resolves your issue. If you have javascripts enabl...
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The Epic app or website isn’t working.
We're sorry you're experiencing issues accessing or using Epic. Here are some troubleshooting tips you can try which should help!: Confirm you have the most recent version of your device's operati...
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How do I delete an individual student profile
Here are the steps to delete a student profile (web): Log into your Epic Educator account Select "Roster" under the 'My Students' tab located in the upper right Select the boxes to the left of the...
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Is Clever available for Epic School Plus?
Clever SSO is currently available for Epic School Plus. Clever rostering is scheduled to be available for the 2024 school year. Instructions on how to get started can be found at https://support.c...
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My administrator told me that we have Epic School Plus, but my account says I do not have access.
Please double check that your school name and email address are entered correctly. If your Epic School Plus account is still not accessible, please contact our support team and reach out to your ad...
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I am not sure if my school has Epic School Plus. How can I confirm?
Please go to getepic.com/schoolplus_go and enter either your school’s name or its physical address into the search field. Pick your school from the drop-down and the following screens will tell you...
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I'm not able to log into Epic School Plus on my Android or iOS device.
Make sure to update to the latest version of the Epic app on any iOS or Android device. If you need further assistance please contact our support team.
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Why is my student unable to access Epic School Plus after school hours?
Ensure that the student has the latest version of Epic installed if using a device (Apple or Android) and it is important that the student is logging in using the teacher's class code. The student ...
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Are there videos available that can provide an overview of Epic School Plus?
This is a great question! We want you to be able to share the amazing aspects of Epic School Plus with your colleagues and your team. Here is a video that will give you insights and a broad overvie...