We've noticed that emails from EPIC may be blocked by school firewalls, which may be preventing critical communications and impacting student access to our educational resources. While our platform requires javascript to function properly, current firewall settings may also prevent our emails and services from reaching you completely.
Our goal is to ensure uninterrupted access to our educational platform and critical communications. Please review the domains to add to your school's whitelist.
Email Delivery Domains
Needed to receive EPIC communications.
- getepic.com
- epic.com
- mail.getepic.com
- notifications.getepic.com
Platform-Related Domains
The following domains are owned by EPIC and need to be whitelisted for the apps/website to work correctly.
Third Party/Essential Domains
EPIC does not own the following domains, but they are still necessary for the apps/website to work correctly and needed for monitoring app crashes or any performance issues
Needed for fonts, security certificates, captcha verification, etc
Google-Related Domains
Needed for “Login with Google” Feature, Google classroom features, Export to Google Sheets, etc.
Support-Related Domains
Needed for contacting our support.
- https://getepic.zendesk.com
- https://theme.zdassets.com
- https://toolassets.haptikapi.com
- https://ekr.zdassets.com
- https://static.zdassets.com
Spam Filter Adjustments
- Add Epic email addresses to safe sender lists
- Review and modify spam filter rules
- Check junk mail folder settings
Troubleshooting Steps
- Check spam and quarantine folders
- Verify email address accuracy
- Confirm domain whitelisting
- Test email receipt with support team
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