The Epic app or website isn’t working.

We're sorry you're experiencing issues accessing or using Epic. Here are some troubleshooting tips you can try which should help!:

If you are using the app:

• Confirm you have the most recent version of your device's operating system (iOS or Android)
• Try reinstalling the app (even if it's up to date, this can still help solve some issues.)
• If you are using a web browser from a computer, the Epic site is most compatible with Firefox or Chrome (Internet Explorer does not support all the Epic website's features). Please also note that because of technical limitations, mobile browsers are not supported. 
• Check your connectivity - items may not load properly due to a bad internet connection. As a test, try connecting to Epic through another internet connection, for example, a wifi hotspot. You can also check your connection here.
   

If you're using the website

• Try clearing your cache and cookies. For steps on various browsers, please click here.
• There may be a firewall blocking connections to our service. This is sometimes the case with some school and academic networks that block access to outside resources for security reasons. Please check your firewall settings to make sure that access to our domain - getepic.com - and all its sub-domains are allowed on your network. Please see the list of the domains and sub-domains below:

The following domains are owned by Epic and need to be whitelisted for the apps/website to work correctly.

• *.getepic.com
• *.getepicapi.com
• https://getepicapi.com
• https://getepic.com

Third-Party / Essential

EPIC does not own the following domains, but they are still necessary for the apps/website to work correctly and needed for monitoring app crashes or any performance issues

• https://newrelic.com
• *.newrelic.com

Needed for fonts, security certificates, captcha verification, etc

• http://ocsp.digicert.com
• http://ocsp.pki.goog
• https://typekit.net

Google-Related Domains

Needed for “Login with Google” Feature, Google classroom features, Export to Google Sheets, etc.

• *.googleapis.com
• https://www.google.com
• https://accounts.google.com

Support-Related Domains

Needed for contacting our support. 

• https://getepic.zendesk.com
• https://theme.zdassets.com
• https://toolassets.haptikapi.com
• https://ekr.zdassets.com
• https://static.zdassets.com

Needed if any subscription or payment-related features - If one uses Google Play Store subscriptions, apple subscriptions, or Stripe.

• https://pay.google.com
• https://play.google.com
•  *.stripe.com

Needed if Facebook, Apple or Clever logins are required

•  *.facebook.com
•  *.apple.com
•  *.clever.com

Spam Filter Adjustments

• Add Epic email addresses to safe sender lists
• Review and modify spam filter rules
• Check junk mail folder settings

Troubleshooting Steps

1. Check spam and quarantine folders
2. Verify email address accuracy
3. Confirm domain whitelisting
4. Test email receipt with support team

If the issue persists, click here or email at support@getepic.com to get in contact with our support team. For the fastest assistance, please send all device information (device type, app version number, operating system number, or computer browser information) along with any applicable screenshots!