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Technical Support

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  • ★ I forgot my password. What should I do?
  • Is the Epic app compatible with Amazon Fire (Kindle) tablets?
  • My class code isn't working. What can I do?
  • The Epic app or website isn’t working.
  • What devices does Epic support?
  • Why are the book pages blank? Is my Firewall blocking some Epic content?
  • Is an internet connection required to use Epic?
  • My classroom has multiple tablets. How do I use Epic on all of them?
  • I am a teacher but I signed up as a parent before I knew Epic was free for Educators. Can I still sign up for an Educator account?
  • Can I adjust the brightness of the app?
  • How do I turn off the Touch ID for the Epic app?
  • Will reading progress sync across all devices?
  • How do I add my classroom to a shared device?

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