Epic requires javascripts enabled to run properly. If you have any script-blocking addons, the first thing to check is disabling it to see if this resolves your issue.
If you have javascripts enabled, sometimes school networks (or even home networks) block access to outside resources. Symptoms might be that you can log in, but when you open a book, all the pages are blank or you might be able to see books but can't hear the sound from Audiobooks. A firewall might only block certain types of files such as the pages in the book or the audio file.
If you are using Epic at home, you can make this adjustment to your firewall permissions on your router. Even if using Epic on a wireless device, your wifi router will control what content can get through. Please see the list of the domains and sub-domains to allow below.
If you are in a school, please ask your IT staff to make sure that access to our domain - getepic.com - and all its sub-domains are allowed on your network. Please see the list of the domains and sub-domains to allow below.
The following domains are owned by Epic and need to be whitelisted for the apps/website to work correctly.
Third-Party / Essential
EPIC does not own the following domains, but they are still necessary for the apps/website to work correctly and needed for monitoring app crashes or any performance issues
Needed for fonts, security certificates, captcha verification, etc
Domains - Optional
Needed for contacting our support. We recommend whitelisting these as well.
https://toolassets.haptikapi.com
Needed for “Login with Google” Feature, Google classroom features, Export to Google Sheets, etc. We recommend whitelisting these as well.
Needed if any subscription or payment-related features - If one uses Google Play Store subscriptions, apple subscriptions, or Stripe.
Needed if Facebook, Apple or Clever logins are required
Comments
Article is closed for comments.