Why are the book pages blank? Is my Firewall blocking some Epic content?

Iris

August 13, 2016 06:32

Epic requires javascript enabled to run properly. If you have any script-blocking add-ons, the first thing to check is disabling it to see if this resolves your issue.

If you have javascripts enabled, sometimes school networks (or even home networks) block access to outside resources. Symptoms might be that you can log in, but when you open a book, all the pages are blank or you might be able to see books but can't hear the sound from Audiobooks. A firewall might only block certain types of files such as the pages in the book or the audio file.

If you are using Epic at home, you can make this adjustment to your firewall permissions on your router. Even if using Epic on a wireless device, your wifi router will control what content can get through. Please see the list of the domains and sub-domains to allow below.

If you are in a school, please ask your IT staff to make sure that access to our domain - getepic.com - and all its sub-domains are allowed on your network. Please see the list of the domains and sub-domains to allow below.

The following domains are owned by Epic and need to be whitelisted for the apps/website to work correctly.

Third Party/Essential Domains

EPIC does not own the following domains, but they are still necessary for the apps/website to work correctly and needed for monitoring app crashes or any performance issues

Needed for fonts, security certificates, captcha verification, etc

Google-Related Domains

Needed for “Login with Google” Feature, Google classroom features, Export to Google Sheets, etc.

Support-Related Domains

Needed for contacting our support.

Spam Filter Adjustments

Add Epic email addresses to safe sender lists
Review and modify spam filter rules
Check junk mail folder settings

Troubleshooting Steps

Check spam and quarantine folders
Verify email address accuracy
Confirm domain whitelisting
Test email receipt with support team