How to cancel depends on how you originally subscribed to Epic – not how you typically view Epic. In most cases, subscriptions to Epic are non-refundable. If you think there is an error in billing, please contact our support team and we’ll work with you to find a solution.
If you have decided to cancel, we're sorry to see you go and want to thank you for using Epic. Please also note that after canceling, you will still have access to your subscription for the remainder of the time that you have already paid for (unless otherwise noted).
iOS / Apple App Store Subscription
If you are subscribed through Apple, subscriptions and payments are managed by Apple directly. Apple does not allow us to cancel or refund subscriptions made through Apple/iTunes.
You can cancel your Epic subscription under subscriptions via your Apple device.
Click for instructions on how to cancel: If you want to cancel a subscription from Apple.
Click for instructions on how to request a refund: To request a refund for iTunes App Store purchases
If you are unable to complete the cancel or request a refund for your subscription please contact Apple directly at Apple Support.
Android / Google Play Subscription
If you are subscribed through Google Play, subscriptions and payments are managed by Google Play.
Click for instructions on how to cancel: To cancel your Epic subscription in Google Play
Click for instructions on how to refund: To request a refund from Google Play
Please note you must be signed in with the account that you used to subscribe to Epic.
If you are unable to complete the cancel or request a refund for your subscription please contact Google directly at
Epic Website Subscription
If you subscribed through the Epic website and you would like to cancel your subscription, please follow these simple steps:
From a desktop/laptop:
- Log In here to your Epic account
- Click on ‘Parent Dashboard’ and enter your password when prompted
- Click on ‘Account Settings’
- Click ‘Manage Subscription’ from the Account Status row
- Click on 'Cancel Subscription' on the next subsequent screen under 'Your Subscription Plan'
- On the next screen, you can choose to accept any special deals that are offered OR click 'Confirm Cancellation'
- The next screen will confirm the subscription cancellation.
From a web browser on an iOS device:
- Log In here to your Epic account
- Click on 'Parent Dashboard' and enter your password when prompted
- Click on the 'Click here to manage your account settings' link
- Click 'Manage' next to Account Status
- Click on 'Manage Subscription'
- Click on 'Cancel Subscription'
- Continue to click on 'Cancel Subscription' through the prompts
If you subscribed via the WEB BROWSER, to cancel immediately please contact support by HERE. Scroll down till you see the HELP button below.
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